• Phoenix Pharmex delivers orders across India, covering most serviceable PIN codes.
• Delivery availability depends on courier partner serviceability at the delivery location.
• Certain products may have location-based restrictions as per regulatory guidelines.

• Orders are processed within 24–48 business hours after order confirmation.
• Orders placed on Sundays or public holidays are processed on the next working day.
• Orders containing prescription medicines are processed only after prescription verification.

• A valid prescription issued by a registered medical practitioner is mandatory.
• Orders may be cancelled or held if prescriptions are invalid or incomplete.
• Prescription verification may impact delivery timelines.

• Charges depend on delivery location, order value, and product weight.
• Applicable shipping charges are shown at checkout before payment.
• Promotional free-shipping offers may apply.

• Metro Cities: 2–4 business days
• Non-Metro Cities: 3–6 business days
• Remote / Rural Areas: 5–8 business days

Delivery timelines are indicative and may vary due to external factors.

• Secure and tamper-proof packaging is used.
• Temperature-sensitive products are packed appropriately.
• Discreet packaging ensures customer privacy.

• Tracking details are shared via SMS, Email, or WhatsApp.
• Tracking may take up to 24 hours to activate.
• Customers can track their order using the courier partner’s tracking link

• 2–3 delivery attempts are made by courier partners.
• Failed deliveries may be returned to origin.
• Re-delivery may attract additional charges.

• Customers must ensure accurate shipping and contact information is provided.
• Phoenix Pharmex is not responsible for delays or non-delivery caused due to incorrect or incomplete address details.

• COD availability depends on delivery location and order value.
• Additional COD charges may apply.
• Phoenix Pharmex reserves the right to disable COD for certain products or locations.

• If the package appears damaged or tampered, customers are advised not to accept delivery.
• Any issues such as damaged, missing, or incorrect items must be reported within 24 hours of delivery along with photographs
• Replacement or refund will be processed after verification as per company policy.

Phoenix Pharmex shall not be liable for delivery delays caused by:

• Natural disasters
• Transport strikes
• Government restrictions
• Courier partner issues
• Customs clearance (if applicable)

Phoenix Pharmex shall not be liable for delivery delays caused by:

• Orders returned due to failed delivery attempts, refusal, or incorrect address may be cancelled.
• Refunds, if applicable, will be processed after deducting shipping and handling charges.

All shipments comply strictly with Indian pharmaceutical laws.