PHOENIX PHARMA

Refund Policy

1.1. PhoenixPharmex ensures a full refund in the following situations:
- a. Receipt of a defective item
- b. Loss or damage to the ordered item(s) during transit
- c. The ordered item(s) being past its expiry date.
The method of refund may vary based on circumstances. For Credit/Debit Card or Net Banking refunds, please allow 7 to 10 working days for the credit to reflect in your account. Refund timelines depend on the bank's policies. Wallet refunds will reflect within 24 hours.
How to Request a Refund:
1.3 To initiate a refund, contact us within 3 days of receiving your order. Provide your order details and the reason for requesting a refund via email. Alternatively, you can submit a refund request through our website. The Company may also request images of the received product(s) to facilitate the refund process.
The Company will review the request within 3 working days upon receipt. Once the claim is verified as genuine and accurate phoenixpharmex.com will commence the refund process. If a collection process is necessary, phoenixpharmex.com may initiate it, requiring you to pack the product(s) in the original manufacturer's packaging for collection by phoenixpharmex.com
For any inquiries, contact our help desk at + 91 8108107560 or email us at info@phoenixpharmex.com.

Return Policy

phoenixpharmex.com may authorize returns if:
• Product(s) do not match your order.
• Product(s) are past expiry.
• Product(s) are damaged in transit.
If you receive a damaged product, do not accept the delivery. If you discover damage after opening the package, you may return the product(s) for a refund or replacement. Please note that a replacement is subject to product availability. In cases where a replacement is not feasible, a refund will be offered.
phoenixpharmex.com is not liable for delivery issues if you fail to notify us within 1 working day of receipt..
If you wish to return a non-defective product, phoenixpharmex.com may allow the return of unopened, unused products, with a 20% restocking charge deducted, provided you notify us within 3 days of receipt. Returns will not be accepted if you fail to notify within the stipulated timeframe.
Returns are subject to conditions:
• Wrong ordering does not qualify.
• Batch number must match invoice.
• No returns for prescription changes.
• Must be in original packaging.
• No partially used/consumed products.

Return Process

To initiate a return, contact us via email within 3 working days of receiving your order. Provide your order details and the reason for the return. phoenixpharmex.com may request pictures of the received products to facilitate the return process.
The Company will review the return request within 3 working days upon receipt. Upon verification of the claim as genuine and accurate, phoenixpharmex.com will initiate the collection of the product(s) to be returned. You will be required to pack the product(s) in the original manufacturer's packaging.
For any queries, feel free to reach us at our help desk at +91 8108107560 or email us at info@phoenixpharmex.com.

Cancellation Policy

You have the option to cancel the ordered product(s) on the Website within 12 hours of placing the order. Once an order is shipped, it cannot be canceled.
In situations where PhoenixPharmex is unable to accept the order due to reasons such as non-availability of the product, inaccuracies in pricing information, or quantities ordered, phoenixpharmex.com reserves the right to cancel the order without any liability to the Company..
PhoenixPharmex will cancel orders in the following cases, including but not limited to::
1. Product(s) ordered for commercial resale rather than self-consumption.
2. Multiple orders placed for the same product at the same address.
3. Ordering a bulk quantity of the same product.
4.Providing an invalid address in order details.
5. Any malpractice used to place the order.